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Conditions of Use

Official Terms and Conditions 1. LIMITED WARRANTY POLICY – EFFECTIVE FOR ORDERS PLACED AFTER JUNE 10, 2010. a. One (1) Year Initial Warranty. Company warrants products to be of high quality and free from defects for a period of one (1) year from the date of purchase. In the event of defect, Company’s obligation shall be limited to free labor and parts for repair or replacement, solely at Company’s option, of any defective part for the first year of Warranty. In no event shall Company’s liability to the Customer exceed the cost of the equipment. Customer’s sole remedies shall be as set forth herein, and shall be limited to the cost of repair, and, within the Company’s discretion, replacement of the defective item. All equipment and products are to be used and operated by qualified, trained professionals ONLY. Company does not warrant on color variations in the parts and materials that make up the finished products. Materials are not warranted against normal wear and tear, fading, staining, soiling, crushing, abuse, misuse, improper maintenance, or unauthorized repair, all of which are influenced by the user created environment or to the care to which the product is exposed during use. This limited warranty does not cover the damage caused in transit, improper installation, excessive use, modification or alteration by the CUSTOMER or third parties. Company reserves the right to substitute similar parts and products for discontinued items. This Limited Warranty is NOT transferable. b. Initial One (1) Warranty Procedure. Customer must make a written claim to Company describing the defect in detail. If the product needs to be shipped back to Company for repairs, Customer MUST obtain a Return Authorization Number from Company. No returns will be accepted without a Return Authorization Number. Customer will pay all shipping and handling charges to ship the product to Company. Company will provide free labor and parts to repair the defect, and shall return the product to Customer at Company’s cost. If the product does not need to be shipped back, Company will send free parts to Customer at Company’s cost. No parts will be provided without photographic evidence of the defect. c. Two (2) Year Extended Warranty – PARTS ONLY. After the initial one (1) year warranty expires, Company shall provided an extended limited warranty for two (2) years to cover replacement of parts only. Customers must provide photographic evidence of the defect with its written request under the warranty. No parts will be provided without photographic evidence of the defect. During the extended warranty period, Company’s sole obligation will be to send free parts for repair or replacement to be completed by Customer. Customer shall bear all shipping and handling costs. UNDER NO CIRCUMSTANCES WILL COMPANY ACCEPT RETURNS OF EQUIPMENT FOR REPAIR DURING THE EXTENDED WARRANTY PERIOD. ALL REPAIRS MUST BE COMPLETED BY CUSTOMER OR CUSTOMER’S QUALIFIED TECHNICIAN. THIS WARRANTY IS DELIVERED TO THE CUSTOMER PURSUANT TO THE PURCHASE CONTRACT ENTERED INTO BETWEEN THE PARTIES, AND THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR IN WRITING, OF THE COMPANY, EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE), AND INURES ONLY TO THE BENEFIT OF THE ORIGINAL CUSTOMER. THIS WARRANTY SHALL NOT COVER DAMAGE RESULTING FROM ACTS OF GOD, FORCES OF NATURE, AND/OR ACTS OF THE CUSTOMER OR THIRD PARTIES, SUCH AS THE FAILURE TO PERFORM NECESSARY MAINTENANCE AND CLEANING. COMPANY EXPRESSLY AND UNEQUIVOCALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WHETHER ARISING UNDER THE COMMERCIAL CODE, OR ANY OTHER STATUTE. The remedies provided herein are the CUSTOMER’S sole and exclusive remedies and in no event shall the COMPANY be liable for direct, indirect, special, incidental, or consequential damages (including loss of profits) whether based on contract, tort, or any other legal theory. CUSTOMER hereby expressly and knowingly waives any and all claims for direct, indirect, special, incidental, or consequential damages (including loss of profits) that may arise as a result of a breach of Company’s warranty, defects due to faulty workmanship of assembled products, and /or that arise out of Company’s own negligence. CUSTOMER agrees to indemnify and hold harmless Company from liability for any such damages, including, but not limited to damages arising from Company’s own negligence. . DEPOSITS a. Regular Merchandise: All items that are ordered and paid in full or with a deposit and not yet picked up or delivered will be subject to a 20% cancellation fee (based upon 20% of the total purchase price, exclusive of taxes and freight charges) if refused or cancelled by the Customer to cover the cost of re-stocking the product. In addition to the Cancellation fee, Customer shall also be responsible for any and all freight charges incurred due to the cancellation. b. Custom Manufactured Products: Any deposits made by the Customer with respect to CUSTOM MANUFACTURED PRODUCTS shall be forfeited in full if the Customer refuses to accept delivery of such goods as, and when, specified or contemplated by this contract. The forfeiture of such deposit shall constitute liquidated damages and not a penalty and shall be in addition to any other rights or remedies to which the Company may be entitled to pursue at law or in equity. c. Checks: All returned checks are subject to a $100.00 bookkeeping charge.
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