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Shipping & Returns

DELIVERY TERMS. Company has the right to cancel any order at any time for any reason. Any delivery dates specified in the order will be deemed estimates only. Under no circumstances shall Company have any liability whatsoever for loss of use or for any direct, indirect, or consequential damages resulting from delay regardless of the reason(s). By placing an order, Customer agrees that the time of delivery is not of the essence, and waives any and all claims from any delay in delivery, including without limitation any claims for direct, indirect, incidental, consequential, or other damages. Company shall not be liable for any delay or failure to deliver beyond Company’s control, including but not limited to Acts of God, strikes, labor disputes, accident to machinery, availability of materials, acts of war, terrorist acts, sabotage, riots, laws, statutes, ordinances, rules or regulations, restrictions imposed by any governmental authority, delay in transportation or lack of transportation facilities. Company is not responsible for the non-execution, irregularity or delayed deliveries affected by the cause of force majeure as well as in the event of modifications made by Customer. In any of these cases the Customer shall not be entitled to damages of any kind. For international shipments, Company bears no responsibility with respect to customs clearance in the country of delivery, custom duties, VAT or any other charges or taxes within the country designated for delivery by Customer. 4. RETURNS All new merchandise must be returned within 30 days from the date customer takes delivery of items and are subject to a restocking fee of 20% and Customer’s payment of all shipping costs. Returned or Canceled items (whether shipped or not) are subject to a 20% cancellation fee and all shipping costs. There are no exceptions to this policy. Custom items are not returnable unless there is a defect in workmanship that cannot be remedied by the Company. Absolutely no goods may be returned to Company without Customer obtaining a Return Authorization Number from Company. Returns must include shipping instructions and original packing. Unauthorized returns will not be accepted and no credit will be issued. FREIGHT SHIPMENTS FOR YOUR PROTECTION – The acceptance of this shipment by the transportation company is an acknowledgement that the articles were delivered to them in GOOD CONDITION AND PROPERLY PACKED. The carrier who delivered this merchandise to your door is responsible for its safe delivery. IF THE SHIPMENT IS DAMAGED (VISIBLE OR CONCEALED): A. Have delivery person note on freight bill the nature and extent of damages. B. Notify the transportation company’s office to inspect merchandise. C. File claim for damages at once. In filing a claim, you may make a cash adjustment with the transportation company, for full value, arrange to have repairs made, or replace the merchandise. D. If the damage is unnoticed until merchandise is unpacked, notify the transportation company’s office immediately and ask to have it inspected. E. Do not destroy packing material until shipment is inspected and claim is settled. RISK OF LOSS All items purchased from Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to Customer upon our delivery to the carrier. 8. SHORTAGES: If the shipment delivered to you is not in accordance with the quantity of cartons as shown on your receipt, do not accept it until such shortages are noted on the Freight Bill and Bill of Lading. ANY CLAIMS FOR LOSS OR DAMAGE should be filed immediately with the transportation company that makes delivery to your door. We accept no responsibility for goods damaged in transit. Claims for loss or damage MUST NOT be deducted from our invoice, nor payment thereof pending adjustment of such claims. 9. WAREHOUSING FEES. Storage charges will apply if Customer does not make arrangements to have product shipped within thirty (30) days of purchase. Customer shall incur a charge of $55 per day after thirty (30) days.
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